THERAPIST CANCELLATIONS
(TO CLIENTS: Below should be shown at Frequent Ask Questions for Clients)
Our Commitment to Your Care: Therapist Cancellation Policy
At ZOI15, we understand that consistency and reliability are essential for effective therapy. Here ’ s what you can expect if your therapist needs to cancel a session:
Full Refund for Canceled Sessions : If your therapist cancels a scheduled session, you will receive a full refund for the session.
Client Feedback Matters : Your experience is important to us. You will have the opportunity to rate your therapist after each session, allowing us to maintain high standards and ensure client satisfaction.
We are committed to providing you with dependable, high-quality therapy. If you ever experience issues with canceled sessions, please don ’ t hesitate to reach out to our support team.
(TO THERAPISTS: Below should be shown at Therapist Onboarding + Frequent Ask Questions for Therapists)
Therapist Availability and Cancellation Policy
Therapists are required to set their availability every two weeks. Once submitted, this schedule will be locked to ensure stability for clients. In the rare case that a therapist must cancel a scheduled session, they can do so through the app or website. Clients will be automatically notified and given the option to reschedule with the same therapist or select another therapist.
Frequent cancellations can disrupt the therapeutic process and impact client trust. To maintain a strong therapeutic relationship, cancellations should be minimized and only occur under exceptional circumstances.
Reliability Standards and Therapist Cancellation Policy
At ZOI15, we prioritize consistency and reliability for our clients, and we expect therapists to uphold these standards. Below is our policy regarding therapist cancellations:
Refund Policy for Canceled Sessions : If you must cancel a scheduled session with a client, the client will be issued a full refund for that session.
Accountability for Frequent Cancellations : If you cancel more than three sessions within a three-month period , you will receive a notice to review your commitment to client care . Therapists with a pattern of cancellations may be evaluated to ensure clients have consistent, dependable support .
Commitment to Quality Care : Consistency is key to building therapeutic relationships. We rely on our therapists to demonstrate a commitment to client care and reliability. Remember that clients can rate their experience after each session, allowing us to maintain quality and accountability across our services.
We appreciate your commitment to providing reliable, high-quality care. If you have any questions regarding this policy, please feel free to reach out to our support team.
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